Touch and Go KTM Penalty due to system error?

Hi Touch and Go services,

I had a penalty for RM21.50 on Jan 9 2011 for KTM transaction



FYI i am travelling from KTM Rawang to KTM Seremban with the traveling fare of RM8.10.During check out at KTM Seremban,the card reader somehow malfunction without the display.I did try to use another card reader machine but unfortunately the display indicate that my card had been penalized due to touching the card reader twice

Please kindly investigate and help to refund the wrong penalty money.Thanks

Regards
Wen Han







--------------------------------------------------------------------------------
Date: Wed, 12 Jan 2011 19:28:58 +0800
From: careline@touchngo.com.my
Subject: Re:


MFG No. : 0919768500

Dear Mr. Yong,

Thank you for contacting Touch 'n Go.

We noted that you had contacted our Careline Centre on 11 January 2011 regarding this matter and appreciate if you could continue use your card inorder to help us to investigate further.

If you have any further enquiries, please do not hesitate to contact our Touch 'n Go Careline Centre at 03-7628 5115 (7.30am to 9.30pm : Monday to Sunday), email to careline@touchngo.com.my or logon to our website, at www.touchngo.com.my for more information. We will be glad to assist you.

Yours faithfully,
Zam Khaidir Misran
Touch 'n Go Careline

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